About us

At Garden of mugs, we specialize in creating unique custom products through our print-on-demand service. Our mission is to provide you with high-quality items, to your individual style and preferences. We take pride in our craftsmanship and attention to detail, ensuring that each product meets your expectations.

Defect Policy:

Due to the personalized nature of our custom print-on-demand products, we do not offer a general return policy. However, we understand that mistakes can happen, and we are committed to resolving any issues that may arise.

If your custom product arrives with a defect, we apologize for any inconvenience caused. We strive to maintain the highest standards of quality control, but occasionally, errors may occur during the printing process. If you believe that your item is defective upon arrival, please follow the steps below:

  1. Inspect: Carefully examine your custom product upon receipt. If you notice any defects, such as misprints, smudges, or color discrepancies, please document them with clear photographs.
  2. Contact Us: Reach out to our customer support team at info.gardenofmugs@gmail.com within 7 days of receiving your order. Provide us with your order number, a detailed description of the defect, and attach the photographs as evidence.
  3. Evaluation: Our team will review your case and assess the defect. We may request additional information or clarification if needed.
  4. Resolution: If the defect is confirmed, we will offer you a suitable solution. This may include a replacement of the defective item or a refund, depending on the circumstances. We will work closely with you to ensure your satisfaction.

Note: Please understand that we cannot accept returns or provide refunds for custom print-on-demand products that do not have defects. As these items are specifically created for you, they cannot be resold to other customers.

We appreciate your understanding and cooperation in adhering to our defect policy. Our goal is to deliver exceptional custom products that meets your expectations. If you have any questions or concerns, please don't hesitate to contact us at info.gardenofmugs@gmail.com. We are here to assist you and ensure your complete satisfaction with your print-on-demand experience.